Keepssy — Refund Policy

Last updated: 27 September 2026

This Refund Policy explains when you can get your money back for a Keepssy subscription, how to ask for it, and how to cancel. It forms part of our Terms of Service.

Keepssy is sold through Paddle, which acts as our merchant of record. Paddle is the seller of record for every purchase: it takes your payment, and it issues any refund. Paddle's own Buyer Terms and Refund Policy also apply to your purchase. Where they give you more than this policy does, you keep the benefit of them.

1. Plans

Free: one connected MT5 account, at no cost.
Pro: up to two connected MT5 accounts, US$24.99 a month or US$249.99 a year.
Premium: unlimited connected MT5 accounts, US$39.99 a month or US$399.99 a year.

Launch prices. During our launch, new subscriptions start at a lower launch price: Pro at US$16.99 a month or US$160 a year, and Premium at US$27.99 a month or US$270 a year. A subscription started at a launch price keeps that price for as long as it stays active on the same plan. If you cancel and subscribe again later, or change plan after the launch has ended, the regular price applies.

Current prices are always shown on our pricing page at https://keepssy.com/pricing.

2. Free Trial

Pro and Premium start with a 3-day free trial, on monthly and annual plans.

You give a payment card when the trial starts, and you get the full paid plan straight away.
If you do not cancel, your card is charged the plan's price when the trial ends, and the subscription then renews as normal.
Cancel during the trial and you are never charged. Open Settings → Billing and choose Cancel trial. You keep the plan until the trial ends, and then your account moves to the Free plan.
One free trial per person. If you have had a free trial or a paid plan with us before, a new subscription is charged from the first day, with no trial.
The 7-day money-back guarantee (section 3) starts from your first payment, which is the one taken when the trial ends.

3. 7-Day Money-Back Guarantee

If Keepssy is not what you wanted, you can have a full refund within 7 days of your first payment for a paid plan. You do not need to give a reason.

The guarantee covers your first purchase of a paid plan: the first month of a monthly plan, or the first year of an annual plan.
The 7 days run from the date of that first payment. If your plan started with a free trial, that is the payment taken when the trial ends, not the day the trial started.
It is self-serve. Within those 7 days, open Settings → Billing in Keepssy and choose Cancel & get a full refund. You do not need to email us. The button is only shown while the guarantee applies to you.
It refunds that first payment in full, cancels the subscription straight away so you are not charged again, and moves your account to the Free plan at once.
If you cannot sign in, email support@keepssy.com within those 7 days, from the email address on your Keepssy account, and we will do it for you.

4. How Refunds Are Paid

Refunds are issued by Paddle, back to the payment method you used. Paddle processes an approved refund within 14 days. How long it then takes to appear on your statement depends on your card issuer or bank, and can be several more business days.

5. After the First 7 Days

Once the 7-day window has passed, a subscription is not refundable for the rest of the billing period you have already paid for. There are no partial refunds for unused time in a period, or for downgrading part way through one.

You can cancel at any time (see section 10). Cancelling stops the next renewal. You keep your paid plan until the end of the period you have paid for, and then your account moves to the Free plan.

If you have more MT5 accounts connected than the Free plan (or a lower plan) allows when that happens, the extra accounts are locked, not deleted. The account you connected first stays active, you choose which accounts stay active, and upgrading again unlocks them.

6. Renewals

The 7-day guarantee applies once, to your first purchase of a paid plan. It does not apply to renewals: the second month of a monthly plan, the second year of an annual plan, or any renewal after that.

This does not affect any statutory right you have when a subscription renews (see section 9).

7. Refunds Outside This Policy

If something has gone wrong that this policy does not cover, tell us. We look at every request individually, and we may grant a refund outside these terms at our discretion. We cannot promise one in advance, and a refund granted once does not create a right to future refunds. But we will read your request properly before we answer it.

8. Trading Results

Keepssy is a trading-journal and analytics tool. It is not financial advice, and it is not a broker: it never places, changes or manages a trade. Trading losses, missed profits, or a strategy that did not work out are therefore not grounds for a refund. That is not a comment on your trading. It is simply outside what Keepssy does.

If Keepssy itself let you down (for example, your account would not sync, or your data showed incorrectly), that is a different matter. Tell us at support@keepssy.com.

9. Your Statutory Rights

Nothing in this policy removes or limits any right you have under consumer protection law that cannot be excluded by contract.

EU, EEA and UK consumers have a statutory right to withdraw from an online purchase within 14 days. For a digital service, that right can end sooner once you start using the service, if you expressly agreed to that when you bought it. Where the right applies, you are entitled to a full refund.
UK consumers on an annual plan can also withdraw within 14 days of the subscription automatically renewing.
Consumers in other countries may have their own cooling-off periods and protections.

Where the law gives you more than this policy does, the law applies. You can exercise a statutory right by emailing support@keepssy.com, or directly with Paddle through https://paddle.net. Paddle's terms are at https://www.paddle.com/legal/buyer-terms and its refund policy is at https://www.paddle.com/legal/refund-policy.

10. How to Cancel

You do not need to email us to cancel. Cancel from Keepssy itself:

Open Settings → Billing and choose Cancel subscription, then confirm.
During a free trial the button reads Cancel trial. Cancelling then means you are never charged.

Cancelling stops the next renewal. You keep your paid plan until the end of the period you have paid for, and the Billing page shows the date it ends. Until then you can change your mind with Undo cancel on the same page. Your Keepssy account and your journal are not deleted.

Within 7 days of your first payment, the same page also offers Cancel & get a full refund (see section 3).

If you would rather we did it for you, email support@keepssy.com and we will cancel it.

11. Contact

If you have any questions about this Refund Policy or a payment, please contact us at:

Keepssy Email: support@keepssy.com

By purchasing a Keepssy subscription, you acknowledge that you have read and understood this Refund Policy.

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